Delivering Nematodes and other product by Post and Courier

All the prices shown on the fast order form include postage and packing. We send out product by Royal Mail First Class Post. If you prefer you can pay an extra £5 and we will send it by Courier next day delivery. (At the present time you will need to phone in for this special service).

• Press the 'Order Now' button on any product page on this site and you will be directed to our online order form or
• Or go straight to our Quick Order Form.
• Or send a cheque or credit card number by post to: Scarletts PlantCare, The Glasshouses, Fletching Common, Newick, Lewes, BN8 4JJ, with your order.
• Or ring us on 0845 0945 499 and place your order over telephone, using a credit card for payment.

We do not carry stocks of biological controls, but order them in fresh every week. We usually order on Monday morning and get our delivery on Wednesday. When you enter the order form the next available weekday delivery date will be shown against each item. To choose your own date press the button marked 'change' next to this date. You won't be able to choose a date earlier than the next available despatch date, but you can order for later dates.
We generally send out orders on a Wednesday by first class post so that (Royal Mail allowing) they should be with you on Thursday morning, or failing that, Friday.

If you have ordered live product, you should use it as soon as possible. Open the packet immediately and if you can't use the product straight away then check the optimum storage temperature for the creatures inside. In the case of nematodes, they should be stored in the fridge (not in the ice box) which will slow them right down and send them in a sort of "hibernation". Other insects, such as the mites and beetles, need to be stored at a slightly higher temperature - there will be a thermometer symbol on the tube or vial and you should be guided by this.

Please don't order more than you need and aim to "save some for later". The fresher the product, the more effective it will be.

Our Biological Controls are despatched as live or unhatched insects securely wrapped for despatch to you via first class post.
Most of the packets are of a size which will fit through your letter box, but often the package might be larger, especially if you order several things at once. In this case the postman will usually have the local knowledge to know where to leave a parcel if no-one answers the door, but if in doubt make a note in the Special Instructions - e.g. 'Leave next door', 'Leave in the shade by the back door'.

We cannot completely guarantee next day Delivery We can only say that over 92% of first class packets are delivered on the next working day according to national statistics.

If the address on the credit card is different from the delivery address please enter the delivery address on the main part of the form and the credit card address on the special instructions.

Please ensure that you enter the full address including the postal code and the correct post town. It is very useful to have your daytime telephone number so we can contact you as a last resort.

We can deliver outside the UK by DHL. We will add a delivery charge to your order to cover the cost, and it is usually about £7

Monday to Friday 9am to 5pm the quickest way to contact us is via the telephone on 0845 0945 499 (local call rate). Outside these hours use the order query form on the Contact Us page. We monitor incoming queries at intervals evenings and weekends.